February 5, 2009

Talking to Yourself

Yesterday, I spoke with a woman who said she’s just holding on till she’s 50, and then she wants out. She likes her job (kind of), […]
February 2, 2009

Praying for Disaster?

 Not exactly.  I left the TV news business long ago – and for good reason.  But when it comes to breaking news around data breaches – […]
January 28, 2009

Loyalty Marketing 101

How much does Air Canada spend on its CRM solution? Whatever – it needs a refund. Or should start paying attention to it. This is the […]
January 28, 2009

Twitter Leads to Leads

I have to admit, I was skeptical about the value of Twitter as a real business tool.  What’s the point to have some weirdo sitting in […]
January 27, 2009

14 Lines to ROI

The other day, a CEO group I’ve been in for a year pulled us all together for a 2-day retreat.  The facilitator had talked it up […]
January 23, 2009

Duct Tape, Anyone?

I’ve held out for as long as I could. I didn’t comment when the Big 3 automaker CEOs schlepped to Capitol Hill, hats in hands, in […]
January 22, 2009

Lost? Not Really.

Last night, I watched Lost’s 5th season premier, with its 100 or so plotlines. The Nielsens – now known as TVbythenumbers.com – clocked in at 10 […]
January 8, 2009

PR Means Having to Say You’re Sorry

I was raised in the midwest. I know, it’s a funny way to begin this entry, but it explains a lot. I am very generous with […]
December 4, 2008

The Electronic Village

For an unusual take at building communities and best practices, one can look to M. Night Shyamalan. Remember “The Village?” It may have been designed to […]