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Making the Grade with Product Reviews
Positive product reviews can be one of the most
effective PR strategies for driving sales, because the
result is a third-party buying recommendation. While it's
far from the only factor in closing the deal, it could be
the ticket to getting your company on the short list.
However, not all products fare well. With so much at
stake, here are the best ways to positively influence
the outcome.
Make sure the product is ready for prime time
Reviews can require a lead time of 1-4 months, so
it's tempting to want to get a new product out the
door as quickly as possible. Because the impact of the
review can be long-lasting, make sure your ducks are in
a row.
In addition to a well-tested product, you'll need to
deliver:
Documentation that demonstrates how it should be
used
A reviewer's guide that highlights key benefits and
explains complex functionalities
A fully up-to-speed support team (reviewers try to
mirror the customer experience as closely as possible,
and prefer to call general support numbers)
Not all products are good fits for reviews. If
software requires lots of hands-on integration in a
complex environment that would be hard for a lab to
replicate, it's better to land a customer profile, than to
risk criticism for these perceived shortcomings in a
review.
Stack the odds with the right outlet
For a first-time review, turn to friendly editors who
understand the company's value proposition and have a
good relationship with members of the team. Some
double as reviewers, others will help get it in front of
the right person at the lab. For publications
where the review and editorial teams are separate,
provide background information and arrange a call to
discuss the company and product, and follow up
regularly.
There are also pay-for-play opportunities - often
with industry-specific analyst firms, where reviewers
will be more likely to highlight the positives, and
gloss over any technical glitches that arise. They're
also
more willing to note that weaknesses are likely to be
addressed in future versions. While these write-ups
may lack the stature of an independent review, they
can provide valuable endorsement by a credible source,
especially if the product is not yet well known. The
analyst then becomes a great resource for reporters
seeking a well-informed third-party to weigh in on the
product.
Manage the process - start to finish
Consistent communication can make a tremendous
difference in the outcome of the review. A single point
of contact is best. Typically, PR can take the lead and
route questions and concerns appropriately. Spotting
and addressing problems early is one benefit - but you
also need to be sure the reviewer understands:
What's driving customer demand
Which industries and types of companies are the
primary market, and which are secondary
The typical capabilities and resources of prospects
(somewhat complex integration may not be a mitigating
factor for the F500, while easy installation is critical for
SMBs)
Who the competition is, and how this product is
different (what it doesn't do, along with what it does
do)
How to demo and purchase the product
The end goal is that there are no surprises - and
many stars - when the review appears in print.

Writing Powerful News Releases
There's an art to a well-written release that extends
beyond the basics of understanding your audience,
mapping out the key messages, and determining the
most appropriate timing. Here are some ways to keep
readers hooked:
Get to the point, fast.
Lead with the conclusion; what's the news and
why does it matter? Reporters often won't read past
the first paragraph if they can't find an interesting
story in the first few sentences.
Don't bother with bloated quotes.
Reporters, analysts and investors see through the
hype. It's much more effective to have a customer
communicating the value of a service with solid ROI
numbers, or tap an analyst to validate the market need.
Avoid geek speak.
Only the people who eat, sleep and
breathe 'stochastic multi-dimensional optimization'
understand what it is. Craft the release with your
grandparents in mind. If they can't understand it, it's
likely 95 percent of your audience won't either.
Keep it active.
Reporters and analysts are much more likely to sit
up and take notice when you use active verbs.
Less is more, really.
News releases that top two pages are almost
always too long. While one page is often restrictive, it's
a worthwhile objective. And, no one reads the
boilerplate, so keep it short.
At the same time:
Don't skimp on the details.
Reporters want the big picture, but they rely heavily on
the facts. If you're issuing product news, include the
price and when the product is shipping. If it's funding
news, disclose the amount raised and the
investors. And for customer news, make sure you
share how long the company's been using your solution,
and when possible, provide some detailed results.
Always include your URL and a contact number for
reporters.

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Cultivating Spokespeople
A quotable spokesperson can spin thoughts into gold.
Having designated spokespeople for company, industry
and technology stories positions your company
to most effectively exploit media opportunities. The
best spokespeople will:
Deliver highly visual and articulate
comments that lead the story and define its key
messages.
Speak to both business and technology
issues, helping frame key messages in a broad
context. At the same time, technical specialists should
feel comfortable deferring to company executives on
sensitive business issues.
Provide ready-made quotes by
communicating short, to-the-point sentences. If
presented well, these excerpts can become 'pull
quotes' -- giving your company clear ownership of the
story.
Communicate consistent messages by
leveraging a company-approved Q&A document. It's
also helpful for all spokespeople to be media trained,
helping them hone their skills and get maximum results
from every interview.
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