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The PR Report
Strategies & Actions
April 2005

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Business Press
iDEFENSE Lands in Four Forbes Features

Reaching top-tier business press with key messages and core competencies once a quarter is a lofty goal for almost any small private company. It's especially challenging when the company competes in a crowded market like cyber security, comprised of a few behemoths, a handful of growing mid-sized companies, and countless small firms and start-ups all clamoring for recognition.

Yet Reston, Va.-based iDEFENSE, the nation's leading security intelligence provider, appeared in four high-visibility features in Forbes - including a cover story - in five months.

So how did a 45-person private company get such valuable press where well-known competitors did not? The following lessons can apply to small, medium and large businesses seeking to influence the media and gain recognition as an industry leader.

Scratch the Media's Back First
Companies are often in difficult positions with business press: Establishing a new reporter relationship, while understanding the real possibility that the time and energy spent could go for naught. After all, business press reporters gather three to 10 times the information and sources than appears in print.

Still, it's up to the company to put in the effort - providing information, lining up an executive interview and/or arranging a tour - so the reporter can trust the company from the outset and count on it for key information. Ultimately, whoever has the best information and is accommodating will make the story.

Walk the Talk
Smaller companies face an inherent disadvantage against larger, public entities: business press reporters and readers simply know more about national companies than specialized shops. The giants, in most cases, have built their reputations over several years, and therefore are often reporters' first sources.

For iDEFENSE to gain mind share - and precious page space - in multiple stories, it offered its best case studies. The company gave Forbes access to dozens of threat reports, key cases of how its intelligence thwarted cyber attacks, and up-to-date developments on emerging threats.

Similarly, a small company often has to exceed what larger companies offer to establish its reputation. And as iDEFENSE did, a business may have to offer an ace in the hole that can only be used once. But played for the right story at the right time, this will achieve maximum validation and value in print.

Open the Kimono
iDEFENSE gave a Forbes reporter an extensive behind- the-scenes on-site tour, showing how it gleans and analyzes information, and then turns data into actionable intelligence. The reporter had direct access to the CEO, multiple team directors, analysts and researchers. The team invested several hours, walking the reporter through introductory and complicated questions. The result: two stories written by the same reporter, both including the CEO's quotes and a photograph.

While there's always some risk in revealing the inner workings of a company, small firms have much to gain. Reporters see that the company is committed to the story, and can ask questions to those on the front lines. While this access is more glamorous for cyber security companies, other businesses still have a wealth of talent to showcase, such as engineers, developers and sneak peeks at upcoming projects.

Third-Party Endorsements
Regardless of how well a company toots it own horn, the noise will only echo without a confirming source. In addition to providing corroborating information publicly available, iDEFENSE lined up industry sources to validate the company's accounts of past events, allowing the reporter to accurately credit iDEFENSE's role.

Most seasoned reporters require a second (or third or fourth) source, preferably ones that can speak on the record. Depending on the story, though, reporters will accept off-the-record comments. In either case, all companies need third parties to validate case studies and support their work.

Driving Results
Successful business press coverage will remain more art than science: finessing messages and information to shape the story, flexibility and patience from the PR team and the company's spokespeople, and developing a trusting relationship with a reporter. Going in with the proper expectations on what's required, and being able to deliver them, will directly correlate to a company's long-term success at cracking the country's top publications.

 

In Our Corner
"Corporate Ink combines the two most critical elements for success: strategic guidance and measure-able results - it's a powerful punch that means our visibility is always on-message and in front of the right audience."

-Jim Lawton, vice president of marketing Open Ratings


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Presentations with Punch
Does Your Presentation Persuade?
PowerPoint is ubiquitous - but it often misses the point. The artful decks are graphically pleasing, but too often, content is crammed in, or left until the last minute.

Creating a persuasive presentation means telling a story. Start with the audience's needs. Identify your own goals. And answer these five simple questions:

What's your point? Focus on what matters most to your audience, keep the message simple and direct. First, get the audience to understand what you're saying, and believe you. Then ask them to commit. Be clear about this 'call to action' - what's required, and why it's essential.

Who benefits? If you understand your audience's challenges, you can advocate for them. At that point, your technology becomes an engine for solving a problem or exploiting an opportunity. Features and functions play only a supporting role with almost any audience that has authority to authorize a P.O.

Does it flow? Start with your message - the three key points you want people to remember. Outline the proof points that support it. Then fill in the slides. Pay attention to transitions between slides and sections; they're great opportunities for the 'big picture.' The result: a compelling, logical 'story' that can be followed - even by someone who has never met you or heard of your company.

Is there too much information? There's often far too much detail. Have just a few bullet points on the page; it helps your audience focus on you. If you're adding sub-bullets to your sub-bullets, or stretching that text-box to the edges of the slide, chances are you've gone too deep.

Is it too long? Twenty minutes is tops for most presentations. If it's highly technical and designed to run longer, break it up with Q&A's between sections to keep the audience engaged.

Remember: Keep it simple. Be direct. Ask for action. And relax. No one ever complains that a presentation is too short.
 

Tapping Customers
Taking Advantage of Your Greatest Resource
There's a goldmine of information available within your customer base; effectively tapping this resource can provide valuable insight into what's working, what isn't, and what the competition is saying it can do better. The challenge is figuring out how to effectively tap your customers, without 'over' tapping them.

One of our clients, MCA Solutions, has found an effective way to stay tuned to customer experiences and changing business needs through its user conference, an annual event that allows existing customers to share best practices across industries, provide feedback to help shape the next product iteration, and talk about the challenges they face in relation to the problem MCA is solving.

The benefit is two-fold: MCA Solutions uses the information from the conference to improve its solution, and continue to address growing and changing market needs of customers and prospects. And the customers get specialized attention and near- custom solutions, based on their individual challenges.

Here are three tips for ensuring an effective user conference:
  • Take advantage of your captive audience. Put together a short, targeted survey to glean data that you can then leverage to identify trends in the market. Position your company at the forefront of these trends by issuing a press release, or writing a bylined article.


  • Make sure you listen to and act on the feedback you receive. Customers won't come back next year if they feel their concerns/recommendations aren't being heard.


  • Follow up on any concerns. If you hear about something that isn't working - an aspect of the product, a relationship with one of your employees - fix it, immediately.
 

New Wins
Corporate Ink Wins 4 New Clients
We've expanded our footprint in four key markets: life sciences, medical outsourcing, supply chain and financial services.
  • ASPEED Software dramatically improves the performance of compute intense applications and is transforming how several of the world's largest financial institutions drive deals and calculate risk.
  • MCA Solutions is the clear leader in optimizing the 'back end' of the supply chain to improve service parts and support - a crucial link to customers and additional revenue.
  • Millstone Medical Outsourcing drives additional revenue for medical device manufacturers with its high-quality aftermarket services. This vibrant market is one of the industry's fastest-growing.
  • Vanson HaloSource brings new anti-microbial solutions to the water treatment, bioscience, industrial and home care markets. All four industries urgently need cost-effective solutions that dramatically improve sanitary conditions in often- challenging environments.
 

California Partnership
CI Joins Forces With Silicon Valley Firm

Eastwick Communications is Corporate Ink's newest partner - giving clients direct access to a top-tier independent Silicon Valley PR firm for on-site support with press tours, conferences, speaking engagements and insight into local media.

Our firms have much in common - starting with a shared expertise in bringing new and innovative technology offerings to market. We both specialize in enterprise software, data management, security, supply chain and key vertical markets. This industry knowledge means that teams on both coasts add immediate value when local presence is needed.

Eastwick, founded in 1992, has 30 people in San Francisco and Redwood City.

 


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