I was stuck in the dentist office this morning, listening to my 65+ year old dentist rant about customer service – or the lack thereof. Once he got his hands out my mouth I said – “don’t waste your time with the 1-800 numbers or letters to the president of the company anymore –tweet about.”

Wow. I guess I’m really buying into this whole hype cycle. Me, who still checks books out of the library? Reads the paper in the morning? Writes and mails paper-based letters?

Yep. I am a Luddite. Except when it comes to bad service and crummy treatment of customers by companies who should have the common More >