Archive for December, 2010

Customer Intimacy: New Leaf or the Latest Fad?

Regardless of the motive – new customers are hard to come by or loyalty deserves to be rewarded – many companies are…

WikiLeaks: Marginalizing the Enemy

Forget about whether Julian Assange is right or wrong, sick or visionary. He’s definitely on the wrong end of the power game…

The Enemy of My Netflix Is My Enemy

Netflix, Time Warner, and Comcast all helped me realize that I don’t need cable anymore. Here’s how it happened. A few weeks…

Stupid billboard – or key differentiator?

Every day on my way to work, I pass a big billboard for St. Elizabeth’s Hospital. Included on this big billboard is…