Archive for July, 2010

Did Apple Bite off More than they could chew? Another lesson in expanding your customer base

I know what’s really wrong with the iPhone 4.  I figured it out when I tried to solve my daughter’s Macbook issue. …

Musical Chairs – the Corporate Ink Version

Let me guess – the president of your company sits in the corner office with a view flanked by VPs and managers…

Facebook friends at 4? Faux pas or the new norm?

I received a Facebook request from a four-year-old  this week.   That’s right folks, Brett’s four. Brett’s big sister (at the ripe…

If a Tweet Falls in the Forest…

I’m not a picky customer – especially when it comes to restaurant dining. I used to be a waitress, so I completely…

A Lesson From The LeBracle

Last week, LeBron James made a really solid PR move Seriously. LeBron James went and fixed himself up with a Twitter account.…

A Too Close Encounter With Customer Service

Six weeks ago, I spent four days in the hospital, after being on the wrong end of a close encounter between a…