Insight into the world of tech, marketing and PR.

July 30, 2010

Did Apple Bite off More than they could chew? Another lesson in expanding your customer base

I know what’s really wrong with the iPhone 4.  I figured it out when I tried to solve my daughter’s Macbook issue.  Dramatis personae:     One […]
July 29, 2010

Musical Chairs – the Corporate Ink Version

Let me guess – the president of your company sits in the corner office with a view flanked by VPs and managers while everyone else is […]
July 22, 2010

Facebook friends at 4? Faux pas or the new norm?

I received a Facebook request from a four-year-old  this week.   That’s right folks, Brett’s four. Brett’s big sister (at the ripe age of 11) talks […]
July 20, 2010

If a Tweet Falls in the Forest…

I’m not a picky customer – especially when it comes to restaurant dining. I used to be a waitress, so I completely understand how much of […]
July 15, 2010

A Lesson From The LeBracle

Last week, LeBron James made a really solid PR move Seriously. LeBron James went and fixed himself up with a Twitter account. He’s opened a new […]
July 12, 2010

A Too Close Encounter With Customer Service

Six weeks ago, I spent four days in the hospital, after being on the wrong end of a close encounter between a minivan and a bike […]