Archive for September, 2009

Lessons Learned from a Dying Hard Drive: There’s a Better Way to Communicate

Hi. My name is Amelia and I am addicted to e-mail. Unlike my colleagues, who guzzle coffee or Coke to get started…

Tweeting for Customer Service

I was stuck in the dentist office this morning, listening to my 65+ year old dentist rant about customer service – or…