Archive for June, 2009

Bread and Circuses, Redux

What did the Roman Empire do when it was in decline, to help the people still feel good about being Romans?  They staged massive events…

Experts Don’t Ask Questions – Right?

We’re supposed to solve problems, right? Isn’t that what ‘knowledge-workers’ do? But here’s the rub:  Every time we think we have to…

Thank You? Who Cares…

Is the thank-you note archaic? Meaningless? It’s a lousy job market, guaranteed. And the Millennials out there looking for work, as a…

Converting Social Media Pessimists?

When it comes to selling B2B technology, we’ve heard everyone – including our clients – debate whether social media’s worth the time,…

Customer Care? US Airways Could Care Less…

Goodbye US Airways! You’ve been dumped – my son is “breaking up” and calling it quits. Here’s what you lost: one customer’s loyalty…