Insight into the world of tech, marketing and PR.

June 29, 2009

Bread and Circuses, Redux

What did the Roman Empire do when it was in decline, to help the people still feel good about being Romans?  They staged massive events that took people’s minds […]
June 26, 2009

Experts Don’t Ask Questions – Right?

We’re supposed to solve problems, right? Isn’t that what ‘knowledge-workers’ do? But here’s the rub:  Every time we think we have to come up with the […]
June 25, 2009

Thank You? Who Cares…

Is the thank-you note archaic? Meaningless? It’s a lousy job market, guaranteed. And the Millennials out there looking for work, as a whole, are terrific, creative, […]
June 23, 2009

Converting Social Media Pessimists?

When it comes to selling B2B technology, we’ve heard everyone – including our clients – debate whether social media’s worth the time, effort and ultimately, money.  […]
June 1, 2009

Customer Care? US Airways Could Care Less…

Goodbye US Airways! You’ve been dumped – my son is “breaking up” and calling it quits. Here’s what you lost: one customer’s loyalty – and the thousands […]